We're fighting fraud together.
We're partners when it comes to fighting debit and credit card fraud. Defending your accounts is our number one priority.
CCCU uses an array of risk management services, tools, and resources to help ensure the safety of your card accounts. Specifically, we monitor account activity, identify trends, work to reduce or restrict activity, and reissue cards, when needed.
For fraud prevention tips, visit our webpage dedicated to fraud info and alerts.
If you have questions, don't hesitate to contact us. We're here to help.
Debit Card Fraud and Billing Disputes
If your CCCU Visa® Debit Card is lost or stolen, or if you suspect you’re a victim of card fraud:
- Call us immediately at 800.444.8115 (Option 2)
- Use CCCU's Debit Card App to lock your card.
- You can also use Online or Mobile Banking to send us a secure message.
Debit Card Dispute:
If you believe there is an error regarding a transaction or calculation, or if you have a concern as to the property or goods purchased with your card, contact us to request a dispute form.
Credit Card Fraud & Billing Disputes
If your CCCU Visa® Credit Card is lost or stolen, or if you suspect you’re a victim of card fraud:
- Call us immediately at 855.584.2957.
- Use CCCU's Credit Cards App to lock your card.
- You can also use Online or Mobile Banking to send us a secure message.
Credit Card Dispute:
If you believe there is an error regarding a transaction or calculation, or if you have a concern as to the property or goods purchased with your card, contact us to request a credit card dispute form.
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