A billing dispute is when you report an error regarding a transaction or calculation while a fraud claim is a reported unauthorized transaction.
A billing dispute is when you tell us you believe there's an error regarding a transaction or calculation, or when you tell us you have a concern as to the property or goods purchased with your credit card. For example, you might believe you’ve been overcharged or you haven’t received the product or service for which you paid.
A fraud claim is when you tell us you didn’t authorize a transaction appearing on your account. For example, you might believe you were charged for something you didn't authorize.
To report a billing error or fraud, send us a secure message in online banking or call us at 800.444.8115.