Introducing OTPs for Enhanced Security on Online Purchases
In our ongoing commitment to safeguard you from fraudulent activities, we are thrilled to introduce One-Time Passcodes (OTPs) for potential suspicious transactions made online with your CCCU debit card.
Wondering how the OTP work? Instead of automatically declining transactions deemed potentially fraudulent, the system will prompt you for authentication during the checkout process. You will receive an OTP, either via email or text—your preferred choice—and simply input it on the screen. Upon successful entry of the code, the transaction will be approved, no fraud case is created, and your debit card remains fully operational.
The OTP feature will be automatically activated to provide an additional layer of protection for you and your accounts, no additional action is required by you.
For any inquiries, feel free to contact a member service representative at 800.444.8115 or 503.232.8070 (local), or via email at mail@consolidatedccu.com.